Terms & Conditions — LimoAtHouston

Please read these Terms and Conditions carefully before making a booking or using our services. By making a reservation with LimoAtHouston, you confirm that you have read, understood, and fully agreed to all terms listed below. All passengers must be at least 18 years old, or accompanied by a responsible adult guardian.

Reservations

All bookings are subject to vehicle availability at the time of reservation. Accurate pickup location, drop-off location, date, time, and passenger count must be provided at booking. Reservations are confirmed only after full payment or an approved deposit has been received.

Payment Policy

We accept Stripe (credit/debit card), Zelle, and Cash to Chauffeur. Credit and debit card payments may include a 5% processing fee, which will be disclosed before you complete your booking. Cash to Chauffeur must be the exact amount as chauffeurs do not carry change.

Terms & Conditions Updates Policy

Customers are responsible for reviewing the latest Terms & Conditions before booking. LimoAtHouston may update these terms at any time without prior notice, and all updates will be published on our official website, limoathouston.com. By booking or continuing to use our services, customers confirm that they have read, understood, and agreed to the latest Terms & Conditions.

Cancellation and Refund Policy — Standard Vehicles

Cancellations made more than 72 hours before pickup are eligible for a refund minus a 10% processing fee, processed within 7 business days. Cancellations within 72 hours are non-refundable and the full fare applies. If LimoAtHouston cancels a confirmed booking, a 100% full refund will be issued within 7 business days.

Cancellation Policy — Large or Group Vehicles

Bookings for large vehicles and minibuses may require a non-refundable deposit at the time of booking. Any cancellation within 72 hours of the scheduled transfer will receive no refund. Please contact us directly for group booking terms before confirming.

Booking Modifications

Booking changes may be treated as a cancellation and new reservation, and may be subject to availability and approval. If the updated booking price is the same, no extra payment is needed; if it is higher, the difference must be paid, and if it is lower, no refund will be given. Modification requests must be made at least 48 hours before pickup, as last-minute changes may be non-refundable and incur additional charges.

Last-Minute Bookings

Last-minute bookings (within 24 hours of pickup) depend on availability, require full immediate payment, and are non-refundable once confirmed.

Waiting Time Policy

Airport pickups include 30 minutes free wait from actual landing, and hotel/residence/cruise pickups include 15 minutes from scheduled time (we track flights in real time). Extra waiting is charged at $50/hr for standard vehicles, $80/hr for minibuses, and $100–$160/hr for large group vehicles. After the waiting period, if the passenger cannot be reached, it is treated as a no-show and full fare is charged.

No-Show Policy

If the passenger does not show up without notice, it will be treated as a no-show. No-shows are non-refundable, cannot be rescheduled, and the full fare will be charged.

Luggage Policy

Passengers must confirm luggage quantity at booking, as seating capacity does not guarantee luggage space. Oversized or extra luggage must be declared in advance, otherwise it may be refused at pickup without a refund. An upgrade to a larger vehicle may be arranged at an additional charge, subject to availability.

Safety Rules

Seat belts must be worn at all times as required by Texas state law, and smoking or vaping is strictly prohibited in all vehicles. Any damage caused by passengers will be charged to the client with a minimum fee of $150. Illegal substances and prohibited items are strictly forbidden and violations will be reported to law enforcement.

Changes & Delays

Route changes or additional stops must be requested before the chauffeur departs for pickup. LimoAtHouston is not responsible for delays caused by traffic, weather, road closures, or circumstances beyond our control. Passengers are advised to plan travel with sufficient buffer time for flights and cruise departures.

Unforeseen Events and Vehicle Issues

In case of breakdown or emergency, LimoAtHouston will make every effort to provide an alternative vehicle. However, we are not liable for missed flights, missed cruises, or any losses resulting from such circumstances.

Child Seats

Infant, toddler, and booster seats are available upon request for an additional fee and must be requested at the time of booking. Parents and guardians are fully responsible for the proper installation and securing of child safety seats.

Pet Policy

Pets are welcome with advance notice at booking, subject to vehicle availability, and must be secured in an enclosed carrier throughout the journey. Service animals are always welcome per applicable law. Any damage or soiling caused by a pet will be charged to the client with a minimum cleaning fee of $100.

Vehicle Disclaimer

Vehicle photos on our website are for illustrative purposes only and the actual vehicle may differ in make, model, or appearance. LimoAtHouston guarantees a vehicle of equivalent class, comfort, and capacity. If the booked vehicle becomes unavailable, a comparable or upgraded alternative will be provided at no extra cost.

Passenger Conduct and Right to Refuse Service

Passengers must always behave respectfully toward chauffeurs and staff. Service may be refused or stopped for unsafe, abusive, intoxicated, or illegal behavior without refund. Illegal substances and prohibited items are strictly prohibited and may be reported to authorities.

Passenger Responsibility

Passengers must provide accurate pickup details and be ready at the designated location on time. In case of flight delays or cancellations, it is the passenger's responsibility to notify LimoAtHouston immediately.

Lost & Left Items

LimoAtHouston is not responsible for personal items left inside the vehicle after the trip. Found items can be collected in person or shipped at the client's expense. We will hold reported items for up to 7 days but cannot guarantee recovery.

Limitation of Liability

LimoAtHouston is not liable for missed flights, missed cruises, delays, or losses caused by circumstances beyond our control. Our total liability shall not exceed the total amount paid by the client for that specific booking. Clients are encouraged to obtain travel insurance for their journey.

Privacy & Data

Personal information collected at booking is used solely to fulfill your reservation and is never sold or shared with third parties except as required by law. For full details, please review our Privacy Policy at limoathouston.com/privacy-policy.

Agreement to Terms

By completing a reservation with LimoAtHouston, you confirm that you have read and agreed to all Terms and Conditions on this page. These terms may be updated at any time and the version published at the time of booking will apply.

Last Updated: 2026

LimoAtHouston | 17022 Kirkchapel St, Spring, TX 77379 Phone: +1 (832) 206-6983 | Email: booking@limoathouston.com Website: limoathouston.com

1. How can I make a reservation?

You can book through our website, by phone, or by messaging us directly. Reservations are confirmed once payment or deposit is completed.

2. What is your cancellation policy?

3. What payment methods do you accept?

4. Do you charge extra for waiting time?

5. Can I change my pickup time or route?

Yes, but changes must be requested in advance. Additional charges may apply for extra stops or time adjustments.

6. What if my flight is delayed?

We track flights in real time.
Your 30-minute airport waiting window begins after the plane lands, not the scheduled time.

7. How many passengers or luggage can the vehicle hold?

Each vehicle has a set passenger (pax) and luggage capacity. Clients must choose a vehicle that fits their group and bags. Oversized luggage may require an upgrade.

8. Do you offer child seats?

Yes, we provide infant, toddler, and booster seats for an additional fee. Parents/guardians are responsible for securing the seat properly.

9. Is smoking allowed in the vehicle?

No. Smoking or vaping is strictly prohibited inside any Limo At Houston vehicle.

10. What happens if something is damaged inside the vehicle?

Any damage caused by passengers will be billed to the client or card on file.

11. What if I forget something in the car?

We are not responsible for lost items, but if found, clients may pick them up or request shipping (fees apply).

12. Can the chauffeur refuse service?

Yes, if a passenger behaves dangerously, abusively, or engages in illegal activity.

Google Reviews