Greater Houston Service Areas
Terms & Conditions — LimoAtHouston
Please read these Terms and Conditions carefully before making a booking or using our services. By making a reservation with LimoAtHouston, you confirm that you have read, understood, and fully agreed to all terms listed below. All passengers must be at least 18 years old, or accompanied by a responsible adult guardian.
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Reservations, Payments & Refund Policies
A 5% processing fee applies to every booking.
All reservations are subject to vehicle and chauffeur availability.
Eligible customer cancellations are subject to the 5% non-refundable processing fee plus a 5% cancellation fee (10% total).
Cancellations made 48 or more hours before pickup are eligible for a refund, subject to applicable fees.
Customers must provide accurate pickup, drop-off, date, time, passenger, luggage, and travel information.
A booking is confirmed only after the required payment or approved deposit is received.
If LimoAtHouston cancels a confirmed booking, the customer receives a 100% refund.
Bookings made within 24 hours of pickup require full immediate payment and are non-refundable once confirmed.
Cancellations made less than 48 hours before pickup are non-refundable, and the full fare applies.
Private Sedan and SUV hourly chauffeur bookings require a minimum of 4 hours.
Cash-to-Chauffeur payments must be made in the exact amount.
Gratuity is optional; however, 20% is recommended and may be added at checkout.
Peak rates apply Friday–Sunday, all day, and to late-night trips.
Rates include a private chauffeur, luggage assistance, applicable flight tracking, and door-to-door service.
Flat rates apply to bookings made 60+ days in advance. Prices may vary for bookings made closer to travel.
Large-group charter bus and shuttle rentals are available at custom pricing.
We accept Stripe (credit/debit card), Zelle, and Cash to Chauffeur, subject to availability.
Refunds are generally processed within 4–5 business days after approval. Bank processing times may vary.
Changes should be requested at least 48 hours before pickup and are subject to availability and approval.
If the modified booking costs more, the difference must be paid. If it costs less, the difference is non-refundable.
Approved refunds are issued through the same payment method originally used for the booking.
Each pickup includes 30 minutes of complimentary waiting time.
After 30 minutes, waiting is charged at $50/hour for standard vehicles, $80/hour for minibuses, and $100–$160/hour for large-group vehicles.
A passenger who does not appear without prior notice, or cannot be reached after the included waiting period, is considered a no-show.
No-show bookings are non-refundable, and the full fare applies.
No-show bookings cannot be rescheduled unless approved by LimoAtHouston.
Pet-related damage or excessive cleaning may result in a minimum $100 cleaning fee.
Passenger-caused damage is subject to a minimum $150 charge.
Child seats may be available for an additional fee and must be requested at booking.
Additional stops must be requested in advance and may incur additional charges.
Service Standards, Safety & Customer Protection
Customers must provide accurate luggage quantities when booking.
Passenger capacity does not guarantee sufficient luggage capacity.
Oversized or additional luggage must be declared in advance and may require a larger vehicle.
Undeclared luggage may be refused if space is unavailable, without refund.
Pets require advance notice at booking and are subject to vehicle availability.
Service animals are permitted in accordance with applicable law.
Passengers must wear seat belts as required by applicable law.
Smoking and vaping are strictly prohibited in all vehicles.
Illegal substances and prohibited items are strictly forbidden and may be reported to law enforcement.
Passengers must behave respectfully and safely toward chauffeurs and staff.
Passengers must be ready at the designated pickup location at the scheduled time.
Customers should provide accurate flight information for applicable airport pickups.
Passengers should notify LimoAtHouston as soon as possible about flight delays or cancellations.
Route changes should be requested before the chauffeur departs and may incur additional charges.
Service may be refused or terminated for unsafe, abusive, threatening, intoxicated, or illegal behavior, subject to applicable law.
LimoAtHouston is not responsible for delays caused by traffic or accidents beyond our reasonable control.
LimoAtHouston is not responsible for delays caused by severe weather, road closures, or unsafe road conditions.
In case of breakdown or mechanical issues, LimoAtHouston will make reasonable efforts to provide an alternative vehicle or transportation solution.
If the booked vehicle becomes unavailable, a comparable or upgraded vehicle may be provided at no additional cost, subject to availability.
Vehicle photos are illustrative only; the actual make, model, or appearance may differ.
LimoAtHouston is not responsible for personal belongings left inside a vehicle.
Reasonable efforts will be made to locate reported items. Shipping or collection costs are the customer’s responsibility.
Reported items are generally held for up to 7 days, but recovery cannot be guaranteed.
LimoAtHouston is not responsible for losses caused by circumstances beyond our reasonable control.
LimoAtHouston is not responsible for missed flights, missed cruises, or losses resulting from delays or circumstances beyond our reasonable control.
To the maximum extent permitted by law, liability for a specific booking will not exceed the amount actually paid for that booking.
Customers are encouraged to obtain appropriate travel insurance.
LimoAtHouston takes reasonable measures to protect customer information and does not sell personal information.
Information may be shared with necessary service providers, including chauffeurs, payment processors, booking systems, hosting, communications, analytics/security providers, or authorities when legally required. Third-party services have their own policies.
Website content, branding, logos, designs, and original materials may not be copied or commercially used without permission. Customers who voluntarily provide photos, videos, reviews, or testimonials and give permission allow LimoAtHouston to use them for legitimate promotional purposes, including its website, social media, advertisements, and marketing materials.
