4.9 ★★★★★ Google Reviews
(832) 206-6983 BOOK NOW

Terms & Conditions LimoAtHouston

Please read these Terms and Conditions carefully before making a booking or using our services. By making a reservation with LimoAtHouston, you confirm that you have read, understood, and fully agreed to all terms listed below. All passengers must be at least 18 years old, or accompanied by a responsible adult guardian.

Get Instant Quote

Key Policies at a Glance

  • Cancel 24+ hours ahead100% refund (excluding taxes)
  • Within 24 hoursNon-refundable · No-shows pay full fare
  • Free waiting30 min at airports & cruise port · 15 min elsewhere
  • Extra waitingBilled in 15-minute increments
  • Hourly service3-hour minimum
  • Child seats$15 per seat, request at booking

Booking & Payment

  1. Reservation AvailabilityAll reservations are subject to vehicle and chauffeur availability.
  2. Accurate Booking InformationCustomers must provide accurate pickup, drop-off, date, time, passenger, luggage, and travel information.
  3. Reservation ConfirmationA booking is confirmed only after the required payment or approved deposit is received.
  4. PricingGalveston cruise transfers are flat rates per vehicle. All other rides are priced by distance and vehicle, and your price is confirmed before you book.
  5. Service InclusionsRates include a private chauffeur, luggage assistance, applicable flight tracking, and door-to-door service.
  6. GratuityGratuity is optional; however, 20% is recommended and may be added at checkout.
  7. Payment MethodsWe accept Stripe (credit/debit card), Zelle, and Cash to Chauffeur, subject to availability.
  8. Cash PaymentsCash-to-Chauffeur payments must be made in the exact amount.
  9. Hourly Chauffeur MinimumHourly chauffeur bookings require a minimum of 3 hours.
  10. Large Group PricingLarge-group charter bus and shuttle rentals are available at custom pricing.

Cancellations, Changes & Refunds

  1. Cancellation — 24 HoursCancellations made 24 or more hours before pickup receive a 100% refund, excluding taxes. Taxes already paid are non-refundable.
  2. Late CancellationCancellations made less than 24 hours before pickup are non-refundable. No-shows are charged the full fare.
  3. Last-Minute BookingsBookings made within 24 hours of pickup require full immediate payment and are non-refundable once confirmed.
  4. Company CancellationIf LimoAtHouston cancels a confirmed booking, the customer receives a 100% refund.
  5. Booking ModificationsChanges should be requested at least 24 hours before pickup
  6. Modified FareIf the modified booking costs more, the difference must be paid. If it costs less, the difference is non-refundable.
  7. Refund ProcessingRefunds are generally processed within 4–5 business days after approval. Bank processing times may vary.
  8. Refund MethodApproved refunds are issued through the same payment method originally used for the booking.

Waiting Time & No-Shows

  1. Complimentary WaitingAirport and cruise port pickups include 30 minutes of complimentary waiting time (for flights, starting when the plane lands). All other pickups include 15 minutes.
  2. Additional WaitingAfter the complimentary period, waiting is billed in 15-minute increments at $50/hour for sedans, SUVs, and vans, $80/hour for Sprinters and minibuses, and $100–$160/hour for large-group vehicles.
  3. Passenger ReadinessPassengers must be ready at the designated pickup location at the scheduled time.
  4. Flight InformationCustomers should provide accurate flight information for applicable airport pickups.
  5. Flight DelaysPassengers should notify LimoAtHouston as soon as possible about flight delays or cancellations.
  6. No-ShowA passenger who does not appear without prior notice, or cannot be reached after the included waiting period, is considered a no-show.
  7. No-Show RefundNo-show bookings are non-refundable, and the full fare applies.
  8. No-Show ReschedulingNo-show bookings cannot be rescheduled unless approved by LimoAtHouston.

Luggage, Children & Pets

  1. Luggage InformationCustomers must provide accurate luggage quantities when booking.
  2. Luggage CapacityPassenger capacity does not guarantee sufficient luggage capacity.
  3. Oversized LuggageOversized or additional luggage must be declared in advance and may require a larger vehicle.
  4. Undeclared LuggageUndeclared luggage may be refused if space is unavailable, without refund.
  5. Child SeatsInfant, toddler, and booster seats are available for $15 per seat and must be requested at booking.
  6. Pet PolicyPets require advance notice at booking and are subject to vehicle availability.
  7. Pet ChargesPet-related damage or excessive cleaning may result in a minimum $100 cleaning fee.
  8. Service AnimalsService animals are permitted in accordance with applicable law.

Stops, Routes & Vehicles

  1. Additional StopsAdditional stops must be requested in advance and may incur additional charges.
  2. Route ChangesRoute changes should be requested before the chauffeur departs and may incur additional charges.
  3. Vehicle BreakdownIn case of breakdown or mechanical issues, LimoAtHouston will make reasonable efforts to provide an alternative vehicle or transportation solution.
  4. Vehicle SubstitutionIf the booked vehicle becomes unavailable, a comparable or upgraded vehicle may be provided at no additional cost, subject to availability.
  5. Vehicle PhotosVehicle photos are illustrative only; the actual make, model, or appearance may differ.
  6. Vehicle DamagePassenger-caused damage is subject to a minimum $150 charge.

Safety & Passenger Conduct

  1. Seat BeltsPassengers must wear seat belts as required by applicable law.
  2. Smoking & VapingSmoking and vaping are strictly prohibited in all vehicles.
  3. Prohibited ItemsIllegal substances and prohibited items are strictly forbidden and may be reported to law enforcement.
  4. Passenger ConductPassengers must behave respectfully and safely toward chauffeurs and staff.
  5. Right to Refuse ServiceService may be refused or terminated for unsafe, abusive, threatening, intoxicated, or illegal behavior, subject to applicable law.

Delays & Liability

  1. Traffic DelaysLimoAtHouston is not responsible for delays caused by traffic or accidents beyond our reasonable control.
  2. Weather & Road ConditionsLimoAtHouston is not responsible for delays caused by severe weather, road closures, or unsafe road conditions.
  3. Unforeseen CircumstancesLimoAtHouston is not responsible for losses caused by circumstances beyond our reasonable control.
  4. Missed Flights & CruisesLimoAtHouston is not responsible for missed flights, missed cruises, or losses resulting from delays or circumstances beyond our reasonable control.
  5. Liability LimitTo the maximum extent permitted by law, liability for a specific booking will not exceed the amount actually paid for that booking.
  6. Travel InsuranceCustomers are encouraged to obtain appropriate travel insurance.

Lost Items

  1. Lost ItemsLimoAtHouston is not responsible for personal belongings left inside a vehicle.
  2. Lost Item RecoveryReasonable efforts will be made to locate reported items. Shipping or collection costs are the customer’s responsibility.
  3. Lost Item Holding PeriodReported items are generally held for up to 7 days, but recovery cannot be guaranteed.

Privacy & Content

  1. Customer Data & SecurityLimoAtHouston takes reasonable measures to protect customer information and does not sell personal information.
  2. Third-Party ServicesInformation may be shared with necessary service providers, including chauffeurs, payment processors, booking systems, hosting, communications, analytics/security providers, or authorities when legally required. Third-party services have their own policies.
  3. Copyright & Customer ContentWebsite content, branding, logos, designs, and original materials may not be copied or commercially used without permission. Customers who voluntarily provide photos, videos, reviews, or testimonials and give permission allow LimoAtHouston to use them for legitimate promotional purposes, including its website, social media, advertisements, and marketing materials.

Questions about these terms? Call (832) 206-6983 or email booking@limoathouston.com.
Effective for all bookings · Last updated October 2026

Effective for all bookings • Updated 2026