Terms and Conditions

1. Reservations

All bookings are subject to vehicle availability.
Accurate pickup and drop-off details must be provided at the time of booking.
Reservations are confirmed only after payment or deposit (if required).

2. Payment Policy

We accept Stripe payment link, Zelle, and Cash to Chauffeur.
Full payment must be completed before the trip unless otherwise agreed.
Additional charges may apply for extra stops, waiting time, tolls, parking, or vehicle upgrades.

3. Cancellation Policy

Cancellations made 48 hours or more before pickup: No fee.
Cancellations made within 48 hours of pickup: Full charge applies.
No-show: If the chauffeur arrives and the passenger is not present or unreachable, the full fare will be charged.

4. Waiting Time

Airport pickups: 30 minutes of free waiting after flight arrival.
Non-airport pickups: 15 minutes of free waiting time.
Additional waiting time is billed in 15-minute increments.

5. Luggage & Capacity

Clients must select a vehicle suitable for their passenger and luggage requirements.
Limo At Houston is not responsible for luggage exceeding vehicle capacity.

6. Safety Rules

Seat belts must be worn at all times.
No smoking or vaping in any vehicle.
Any damage to the vehicle caused by passengers will be charged accordingly.

7. Changes & Delays

Route changes, time adjustments, or extra stops must be requested in advance.
Limo At Houston is not responsible for delays caused by traffic, weather, road closures, or events beyond our control.

8. Child Seats

Infant, toddler, and booster seats are available upon request for an additional fee.
Parents/guardians are responsible for proper installation of child seats.

9. Lost & Left Items

Limo At Houston is not responsible for personal items left inside the vehicle.
Items found can be picked up or shipped at the client’s expense.

10. Conduct

Chauffeurs may refuse service if a passenger is behaving in a dangerous, abusive, or unlawful manner.
Illegal substances and activities are strictly prohibited.

11. Limitation of Liability

Limo At Houston is not liable for indirect, incidental, or consequential damages arising from delays, missed flights, or service use.

1. How can I make a reservation?

You can book through our website, by phone, or by messaging us directly. Reservations are confirmed once payment or deposit is completed.

2. What is your cancellation policy?

3. What payment methods do you accept?

4. Do you charge extra for waiting time?

5. Can I change my pickup time or route?

Yes, but changes must be requested in advance. Additional charges may apply for extra stops or time adjustments.

6. What if my flight is delayed?

We track flights in real time.
Your 30-minute airport waiting window begins after the plane lands, not the scheduled time.

7. How many passengers or luggage can the vehicle hold?

Each vehicle has a set passenger (pax) and luggage capacity. Clients must choose a vehicle that fits their group and bags. Oversized luggage may require an upgrade.

8. Do you offer child seats?

Yes, we provide infant, toddler, and booster seats for an additional fee. Parents/guardians are responsible for securing the seat properly.

9. Is smoking allowed in the vehicle?

No. Smoking or vaping is strictly prohibited inside any Limo At Houston vehicle.

10. What happens if something is damaged inside the vehicle?

Any damage caused by passengers will be billed to the client or card on file.

11. What if I forget something in the car?

We are not responsible for lost items, but if found, clients may pick them up or request shipping (fees apply).

12. Can the chauffeur refuse service?

Yes, if a passenger behaves dangerously, abusively, or engages in illegal activity.